The BTN is proud to partner with Freshworks, an online cloud-based customer service software, and with Vonage, a business cloud communications provider, for an exclusive virtual roundtable.
The past year has seen some vast changes for most people and organisations, with some industries being hit harder than others. One of these industries is retail. Retailers have found themselves scrambling to adapt through lockdowns, safety restrictions and much more, and the impact of 2020 might not yet have been felt to its true capacity. To ensure they continue to deliver in a post-pandemic world, retailers need to consider how to prepare for the longer-term implications of changing trends and habits (like increased online shopping), whilst also amending their business for the shorter-term shocks. How can you maintain trust in your brand whilst resetting to a ‘new normal’? Could technology be the answer to improved CX in the post-pandemic world?
The conversation will be an open and interactive discussion around retail, how retailers have adjusted during the pandemic and what they can do in the future to improve both in-store and online CX by embracing technology.
The discussion will also consider the below points:
- The effects of the pandemic and what it means for future CX in the European retail industry post-pandemic.
- How the integration of advanced technology and AI can help the future of retail and customer service?
- How will the in-store experience change to embrace technology and bring CX into the future?
The session will run from 4pm – 5pm CET, with an extra 30 mins for Q&A.
To attend this event, simply fill in the form below with your details and someone from The BTN will be in touch.
