Key Responsibilities:
ServiceNow Administration: Perform day-to-day administration, support, and maintenance of the ServiceNow platform, including managing user accounts, roles, and permissions.
Configuration & Customization: Configure and customise the ServiceNow platform, including creating workflows, business rules, UI policies, client scripts, and catalog items to meet business needs.
Incident Management: Provide timely support for incidents and service requests related to the ServiceNow platform. Troubleshoot and resolve issues, ensuring minimal disruption to business operations.
Change Management: Manage and implement changes in the ServiceNow environment following ITIL best practices to ensure smooth transitions and minimal downtime.
System Integration: Collaborate with other IT teams to integrate ServiceNow with other enterprise systems and tools.
User Training & Support: Provide training and support to end-users, ensuring they are proficient in using the ServiceNow platform effectively.
Documentation: Maintain comprehensive documentation of configurations, customizations, and processes. Update knowledge base articles and technical documentation as needed.
Continuous Improvement: Identify areas for improvement within the ServiceNow platform and suggest enhancements to optimize performance and user experience.
Compliance & Security: Ensure compliance with organizational policies and standards, including data security and privacy regulations.
