The evolution of the digital landscape has created a platform for the customer experience to not just be reimagined but reinvented.
The BTN are delighted to partner with Billennium & Vonage for an interactive webinar on creating efficient customer engagements which eliminate any barriers.
Customer experiences should be focused on increasing commitment and enhance the brand that they engage with, but, how can we make it as seamless as possible and where does the use of technology fit in as an enabler?
In this interactive session, we’ll hear from Marcin Bartoszewski (Director, Experience Platforms Leader, EY Poland), Przemek Wyszynski (Head of Sales – CEE, Russia, CIS at Vonage API) about how the pandemic has impacted the use of digital channels for interacting with customers, and the importance of providing customers with a consistent omnichannel experience. Nina Nourafrouz (COO at Billennium DACH) will share with us in this talk how Billennium and their team of IT experts not only taking care of this raising demand on omnichannel digital channel solutions, hear how Billennium pushes companies to a new level of amazing customer experiences by developing and providing digital products and services for their end customer journey.
At the same time, consumer behaviour and preferences have changed and consumers are becoming more demanding and less loyal. They expect a personalised approach and satisfying interactions, whether in digital, physical or hybrid channels that combine both worlds.
In this session, you’ll be able to engage with Billennium and Vonage around how embedding a digital customer experience solution within your business can create a more efficient customer journey and truly drive digitalisation across your organisation.
You’ll takeaway:
- How the use of digital tools can help strengthen the customer relationship and drive efficiency
- A visionary outlook on the use of AI, Big Data and other innovative tools can increase customer commitment
- How the use of remote communication can bridge the gap between company and customer closer than ever before.
About the speakers
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Przemek Wyszynski Head of Sales – CEE, Russia, CIS at Vonage API |
Przemek is an Executive with over 20 years of international experience and a history of Business and Sales Management within the IT sector. In his current role at Vonage, he is responsible for building and leading the CPaaS Go-To-Market Operations across Central and Eastern Europe, Russia & Commonwealth of Independent States. Vonage (NASDAQ: VG) is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, WhatsApp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. |
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Marcin Bartoszewski Director, Experience Platforms Leader, EY Poland |
Marcin has over 15 years of experience in managing strategic transformation projects in banking and insurance. As part of the technology consulting practice at EY Polska, he is responsible for the development of the Customer Experience Platform team focusing on comprehensive transformations related to the implementation of modern customer interaction platforms (including SAS, Adobe, Microsoft). Passionate about open innovation. As part of EY, it cooperates with the ecosystem of the most promising technological scale-ups. A graduate of the Faculty of Management at the University of Warsaw. |
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Nina Nourafrouz Chief Operating Officer at Billennium DACH |
Nina´s passion is to enable and accelerate companies on their journey to exceptional and extraordinary customer experiences using digital solutions and services. She is an experienced executive, having deep knowledge and longtime expertise in digital transformations and digital enablement of customers especially in the Financial Services Industry. Billennium delivers with his team of IT specialists the most innovative IT solutions and services tailored for their customers. Billennium helped over a hundred companies by optimizing processes, developing dedicated software, and offering services in IT outsourcing. Nina is driving the Billennium business for the DACH region as COO for Billennium GmbH Germany. |
