Simon Brown has over 25 years international experience in HR Management working in the change management, talent acquisition and talent management space, with a range of global organisations including Duracell Batteries, GlaxoSmithKline, Premier Farnell , The Coca-Cola Company and NCR Corporation.
He has been involved in the full design and deployment of HR Transformation to Shared Services 6 times since 1995, including vendor selection for outsourced partners. Simon has a strong expertise in selection and development of HR Shared Services teams and has worked with both onshore captives, off-shore, outsourced, and virtual working teams where a blended solution of retained and outsourced has been chosen. He has held a range of roles across the Transformed HR Model including Leader – Centre of Expertise, European HR Director, Recruitment Director, strategic HR business partner and member of Global HR Leadership and HR Transformation PMO Teams, as well as Operational Shared Services Director for Coca-Cola Europe.
From May 2011 to December 2013 Simon was on assignment with NCR Corporation as HR Shared Services Director –EMEA working on the delivery of their business and HR transformation programs.
He helped NCR to set up a new Customer Services Centre of Excellence in Serbia, and developed the skills and service of the shared services team to enable the achievement of 99.2% customer satisfaction (with 77.4% very satisfied) in the December 2013 customer satisfaction survey HR dashboard results.
In addition to the above Simon is a speaker and chairperson at HR conferences for the Shared Services and Outsourcing Network (SSON) in Europe, and is a regular article columnist for the Global SSON website. He is now available to help your company with change management, HR transformation, talent management and shared services design, delivery and operational excellence projects.
In this video Simon talks about his own HR Shared Service Experience, how this function has evolved since the creation of the Ulrich model. He then goes on to speculate on what the future holds for HR Shared Services.
