On Thursday 20th October, the BTN is hosting an event on ‘Shaping a Customer Experience Strategy in a Digital World’.
The event will be hosted by Mike Sturrock, CIO at DX Group, with the major discussions around:
- The use of data to improve CX
- How to measure success of CX initiatives
- Attraction & retention of digital customers
The event will be at the Soho Hotel and promises to be an evening with plenty of takeaways for attendees.
